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Thoraxklinik’s International Patient Services will facilitate all financial arrangements for your medical services, which may include an estimate of the total potential costs, advance payment, billing statements or consolidation of invoices from various care providers.


Cost Estimate

Once your completed medical records file is received, it will be reviewed by one of our physicians specializing in your diagnosis to determine what specific treatment is appropriate for you. On the basis of our treatment recommendation, you will be informed of the anticipated costs of treatment.


Financial Acceptance

If, upon review of your medical records, you are medically accepted for consultation and possible treatment, you will receive a financial letter of agreement. This letter will outline the treatment package case rate and/or deposit amount that must be paid prior to your first medical appointment.


Treatment Package Case Rate

Treatment package case rates are available for certain procedures (mainly surgical treatment plans). This rate includes all hospital and physician charges associated with a given proposed treatment plan at a discounted rate. The rate is specific to each patient and his or her physician-approved proposed treatment plan.


Any additional services outside of the defined treatment package case rate must be paid at the time of service. Extra costs may arise, e.g.,  for additional pathology services or due to unforeseen complications requiring your prolonged treatment. In general, intensive care treatment exceeding two days will require additional payment.


If a treatment plan cannot be fulfilled medically, e.g., a scheduled surgery must be replaced by a more limited procedure or cannot be carried out at all, reimbursement is effected with discharge from hospital or immediately thereafter.


Treatment deposit

If the clinical information is not sufficient  to identify a specific proposed treatment plan before your arrival, or the proposed treatment plan does not qualify for a treatment package case rate, a preliminary treatment deposit must be paid before any services are provided. The treatment deposit is an estimate of hospital and physician services based on your diagnosis and proposed medical treatment. During your course of treatment, additional deposits will be required if your charges exceed our estimates.


Payment in advance

Full payment of either the treatment package case rate or treatment deposit is required before any medical service can be provided. The following forms of payment are accepted:

  • Wire transfers (account indicated in letter of agreement)
  • Most major credit cards (with high bank charges, however)
  • Cash


Billing Statements

A final billing statement that includes all hospital and physician charges will be available 45 to 60 days after completion of treatment (30 days with treatment package case rate agreement).


International Insurance

Please notify our International Patient Services if you are covered by an international insurance program that will authorize and pay for your out-of-country care. The Thoraxklinik Heidelberg cooperates with various health insurance companies an authorization from your insurance companies may be accepted instead of an advance payment.


Embassy Patients

We accept payment guarantees from some embassies (Bahrain, Dubai, Kuwait, Oman, Qatar, and Saudi Arabia). Patients whose embassies pay the costs of their treatment are not required to make an advance payment. The Thoraxklinik must receive a payment guarantee of the embassy in writing prior to the start of the treatment.


Röntgenstr. 1
69126 Heidelberg



phone +49-6221-3968103
fax      +49-6221- 3962202



International Patient Services

Office hours
Monday through Friday:
9:00 - 12:00 p.m.
(Central European Time)


Heidelberg local time

01:38 AM