International Patient Services is here to help you in accessing the specialist medical services at Thoraxklinik Heidelberg, and will present your medical documents to the respective physician specialist. For an assessment of possible treatment options, appointment availability, and an estimated cost overview, please submit your treatment inquiry using our online contact form. 

 

This is the central inquiry form of Heidelberg University Hospital and its subsidiaries, such as the Thoraxklinik. The form can be completed in German, English, or Russian. All treatment inquiries must be submitted through our online contact form. Unfortunately, we cannot accept or process inquiries by telephone or email. Before submitting your data and uploading your medical documents, please read the following important information carefully

On the basis of the information received, our physicians will be able to provide you with a good-quality response. 

Important information:

We require copies of the following documents to enable us to provide treatment recommendations and a cost estimate.

Necessary documents:

• Latest medical report with complete medical history
• Chest CT scans digital in DICOM format
• Histology reports
• Treatment plans/protocols of previous treatments
• Copy of your passport

The medical documents have to be:

• in German or English
• up-to-date (not older than 3 months)
• typed (not handwritten)
• titled (e.g. histology report)
• labeled with the date and the patient's name (please only use gregorian calender dates e.g. day.month.year or 01.01.2026)
• informative (for example: current status of the patient, last treatment, principal diagnosis and further conditions)
• essential – please understand that evaluation of too extensive documentation requires more time and costs than necessary

 

Please note that we do not download documents from external servers for reasons of data protection and system security. Therefore, all relevant medical documents must be uploaded directly through our online contact form.

 

Charges for treatment recommendation with cost estimation

A cost estimate is prepared based on the individual treatment plan. The treatment costs listed therein must be paid in full in advance of the scheduled appointment. A firm appointment can only be scheduled once the prepayment has been received.

We also offer the option of a second opinion. The cost for a second opinion is €675.00, which must also be paid in advance.

 

If, upon review of your medical records, you are accepted for consultation and treatment, we will do our best to arrange an appointment as an out-patient or in-patient on a date that is convenient for you. Please indicate desired dates. We do not have lengthy waiting times as a rule. 

In cases where, from a medical standpoint, the patient’s physical presence is not strictly necessary and the patient, for example, wishes to obtain a second opinion before undergoing treatment in their home country, an online medical consultation is available based on the medical documents provided by the patient. Please indicate “remote medical consultation” on the request form.

Visits at our out-patient clinic are charged according to the services rendered for immediate payment.

Once the documents have been received and successfully verified for completeness, they are submitted to our physicians for medical assessment. Based on this professional evaluation, a decision is made as to whether we can offer you a consultation and/or treatment at our clinic.However, appointments are scheduled only after receipt of the agreed payment or upon presentation of proof of transfer. We ask for your understanding that an appointment can only be confirmed once payment has been verified.Waiting times may vary depending on the physician.

Appointment

If, upon review of your medical records, you are medically accepted for consultation and treatment, we will do our best to arrange an appointment as an out-patient or in-patient on a date that is convenient for you. Please indicate desired dates. We do not have lengthy waiting times as a rule.

Visits at our out-patient clinic are charged according to the services rendered for immediate payment. Prior to your admission as an  in-patient, financial clearance is to be obtained. If your treatment is authorized neither by your government/ embassy nor by your international insurance company , you will receive a financial letter of agreement. This letter will outline the treatment package case rate and/or deposit amount that must be paid prior to your first appointment as an in-patient.